We hope to have a warranty package to suit you
Service is inclusive of labour and parts, but excludes software. Response times may vary in remote or difficult locations. Technicians will be dispatched following telephone-based troubleshooting by our technical support department. The following warranty and services information is for products manufactured by Active Comp.
Repair and Service Warranty
All repairs are covered by each manufacturers appropriate warranty and 1 month labour customer confidence warranty.
If we have replaced a piece of hardware and it is found to be defective, we will replace the failing item free of charge. We DO NOT warranty software such as viruses or incorrectly configured software.
1 Year Standard Return to Base Warranty
Failure of a product can be returned to us following telephone-based troubleshooting by our technical support department.
1 year Collect and Return
Failure of a product reported by 1200 hours will be collected and returned within 3 business days.1 year on site Next Business Day
Failure of a product reported by 1200 hours will be fixed by 1800 hours on the next business day.3 year on site Next Business Day
Failure of a product reported by 1200 hours will be fixed by 1800 hours on the next business day.5 year on site Next Business Day
Failure of a product reported by 1200 hours will be fixed by 1800 hours on the next business day.1 Year Server 4 Hour response to site
Failure of a product between 0900 hours and 1700 hours will have an engineer on site within 4 business hours.1st year to 3rd year Warranty Upgrade
The system must still be in its present warranty agreement. The cover will include all parts and labour. The warranty will expire at the end of the 3rd year from date of original sale.Install to Desk (minimum 4 systems)
The product will be unpacked, checked, set up, connected to the network, powered up and tested. In addition all packaging will be removed. Installation for orders of less than 10 will be the following business day after delivery. Orders of 10 or more will be installed on the day of delivery.Install to Desk and De-install (minimum 10 systems)
The product will be unpacked, checked, set up, connected to the network, powered up and tested. In addition all packaging will be removed. The De-installed product will be removed from site and disposed of in accordance with our service agreement and your request.Complete Install, De-install and Data Transfer (minimum 2 systems)
The product will be unpacked, checked, set up, connected to the network, powered up and tested. In addition all packaging will be removed. The Be-installed product will be removed from site and disposed of in accordance with our offerings and your request. We will transfer data to a maximum capacity of 20GB from one system to another.Engineer on site per Hour
For an engineer required on a customer’s site on an hourly basis.Engineer on site per Day
For an engineer required for a full Business Day between the hours of 10.00am and 4.00pm.Senior Technician on site per Day
For a senior engineer required for a full Business Day between the hours of 10.00am and 4.00pm.